Frequently asked questions
Do you offer free shipping?
Yes! We offer free shipping on all orders
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time.
What if my order arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right.
Do you accept returns?
Yes! We offer a 30-day return policy. If you're not satisfied, contact us and we’ll help with the return process.
How do I request a refund?
Simply email our support team info@shoptorne.shop with your order number and reason for return. Once approved, your refund will be processed back to your original payment method.
Can I cancel my order after placing it?
Orders can usually be canceled within 12 hours of purchase. After that, your order may already be in processing.
Is my payment information secure?
Yes. Your payment is processed through secure encrypted checkout systems to keep your information protected.